| The
New York Times bestseller that provides a simple, proven approach to improve
accountability and the bottom line. The economy crashes, the government
misfires, businesses fail, leaders don't lead, managers don't manage, and
people don't follow through, leaving us asking, "How did that
happen?" Surprises caused by a lack of personal accountability plague
almost every organization today, from the political arena to large and small
businesses. How Did That Happen? offers a proven way to eliminate these nasty
surprises, gain an unbeatable competitive edge, and enhance performance by
holding others accountable the positive, principled way. As the experts on
workplace accountability and the authors of The Oz Principle, Roger Connors
and Tom Smith tackle the next crucial step everyone can take, whether working
as a manager, supervisor, CEO, or individual performer: creating greater
accountability in all the people on whom you depend. |
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